Returns + Exchanges
If for any reason, you are not 100% happy with your Zuna Apparel items, we will gladly accept returns that meet four simple conditions. Any returns that do not meet any of our four return requirements will be shipped back to you.
1. Merchandise must be of unworn and unwashed with the tags still attached.
2. Return must be shipped to us within 30 days of purchase.
3. All returns must be made through our returns process below. Our systems cannot accept and process returns made from outside shipping methods.
4. Sale items are final sale.
Return amount will be credited back to the original form of payment.
A $7 return shipping and processing fee will be deducted from your refund if you choose to be refunded to your original payment method. If you choose store credit, we will wave the $7 fee.
Please note that refunds may take 2-7 business days for to post to your account.
How to Return an Item
To return by mail, email email@example.com and enter your order number and shipping zip code. After entering your information, we will provide you with a pre-paid Fedex label. A $7 return shipping and processing fee will be deducted from your refund.
If you are shipping from an APO, please use an alternate ship from address for your return as UPS does not recognize APO addresses.
We now offer exchanges! You can now exchange an item anything else on our site. Exchanges will be waived the $7 shipping fee.
Email firstname.lastname@example.org and enter the email address you used to place your order to begin the return or exchange process.
We will issue you a complimentary return label for the item(s) that did not work out. Just mail it back! Once you mail back your items, an order for your exchange will be placed automatically and you will be emailed your tracking number.
Please note that we need to receive the original item back in new, unwashed condition with tags attached (in accordance with our Returns policy), and within 30 days of purchase. If we do not receive the original item, you will be charged for the item(s) you exchanged for.